Ji9 FAQ — All Your Questions Answered

No. Each mobile number and email address can only be used to create one account. If multiple accounts are found, all of them may be permanently closed and any remaining balance may be forfeited.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number and you'll receive an OTP. Verify the OTP and set a new password. The whole process takes under 2 minutes.

You can update your mobile number and email from Profile Settings — just verify with an OTP. To change your name or date of birth, submit your KYC documents and contact support.

Yes, you can request to deactivate or delete your account at any time by emailing our support team. Make sure to withdraw your balance before deletion. As part of our Responsible Gaming commitment, a temporary self-exclusion option is also available.

Yes, you must be at least 18 years old to register at ji9. This is part of our Responsible Gaming policy. Any account found to belong to a minor will be closed immediately.

KYC verification is required for large withdrawals. Upload a scanned copy of your NID or passport in your profile settings. Verification is usually completed within 24–48 hours and only needs to be done once.

First, make sure Caps Lock is off and your username and password are correct. Clear your browser's cache and cookies, then try again in a different browser or incognito mode. After 5 consecutive failed attempts, wait 30 minutes before trying again. If the issue persists, contact support.

Yes. Your ji9 account works across both the mobile app and website. Log in with the same username and password on any platform — your balance and betting history all stay in sync.

ji9 accepts deposits via Mobile Pay, Nagad, Rocket, Upay, and bank transfer. All payment methods are secure and instant. Mobile banking deposits are typically credited within 1–5 minutes.

The minimum deposit at ji9 is just ৳500, so you can get started with a small amount. To qualify for the first deposit bonus, a minimum deposit of ৳1000 is required.

Mobile banking withdrawals (Mobile Pay, Nagad, Rocket) are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–2 business days. Your first withdrawal may take a little longer if KYC verification is pending.

Wait 10 minutes first. If the funds still haven't arrived, grab your transaction ID from your mobile banking app and contact the support team. Providing the transaction ID and amount will help resolve the issue quickly.

ji9 generally does not charge any processing fee for withdrawals. However, the payment gateway may apply its own fees. Standard cash-out charges from Mobile Pay and Nagad may apply, as determined by the respective mobile banking provider.

Your daily withdrawal limit depends on your VIP level. Standard members can withdraw up to ৳50,000 per day. VIP members have higher limits. Visit the VIP page for full details.

No. For security reasons, ji9 only approves withdrawals to a mobile number registered in your own name. Any request to withdraw to another person's number will be automatically declined.

Once a deposit has been successfully processed, it cannot be cancelled. If you made an error or were charged twice, contact our support team immediately. They will verify the transaction and resolve the issue.

Pending withdrawals are usually processed within 15 minutes to 4 hours. During peak times it may take a bit longer. If a withdrawal has been pending for more than 6 hours, contact support with your transaction ID.

No. Bonus balance cannot be withdrawn directly. Once the required wagering conditions are met and the bonus converts to real balance, you can then make a withdrawal. Each bonus has its own terms, which you can find in full on the Bonus page.

Your welcome bonus is added automatically on your first deposit after registration. Deposit a minimum of ৳1,000 to receive up to 100% bonus. No extra steps are needed to claim it.

Wagering requirements mean you need to bet a set multiple of your bonus amount. For example, a 10x wagering requirement on a ৳100 bonus means you need to place a total of ৳1,000 in bets. Each bonus has its own wagering terms — check the Bonus page for details.

Free spins are credited automatically to the relevant slot game. Open the game from the lobby and you'll see the option to use your free spins. Any winnings from free spins are added to your bonus balance.

Reload bonuses are available on specific days of the week and may change weekly. Check the Bonus page for the latest offers. Some special reload offers are available to VIP members only.

If the wagering requirements are not met before a bonus expires, the bonus balance is automatically forfeited. Each bonus typically has a validity period of 7 to 30 days, clearly stated on the bonus page.

You'll find your unique referral link in your profile. When someone registers and makes their first deposit using your link, you'll earn a referral bonus. The more your friends play, the more you earn.

The weekly cashback bonus returns a percentage of your net losses from the previous week. Cashback rates range from 5% to 20% depending on your VIP level. Cashback is credited automatically every Monday morning.

A promo code field is available during registration and when making a deposit. Enter the correct code and the corresponding bonus will be applied to your account automatically. Expired codes will not work.

Each day you log in, you'll see the option to claim your daily bonus automatically. The longer your consecutive login streak, the higher the bonus. Missing a day resets your streak.

ji9 offers 500+ games including Live Casino, slots, table games, lottery, cricket betting, football betting, and e-sports. Live Dealer games let you play in real time with a professional dealer.

No. All ji9 games can be played directly in your browser — no additional software needed. For an even better experience, you can download the ji9 mobile app.

ji9's Live Casino features professional dealers who can communicate in Bangla. Dedicated Bangladeshi tables let you enjoy gaming in your native language. Live chat support is also available.

The minimum bet for Sports Betting is ৳100. Maximum bet limits vary by event and market. Accumulator bets give you the chance to win bigger payouts.

If your connection drops, the game is saved on the server. Once you reconnect, you can resume from where you left off. Any incomplete rounds are automatically completed by the system and the result is reflected in your account.

Yes. Live and in-play betting is available at ji9. Odds update in real time as the match progresses, and you can place bets instantly. In-play options are available for cricket, football, tennis, and more.

Jackpot winnings are credited to your account instantly. For larger jackpots, identity verification (KYC) may be required. Our support team will reach out to confirm and process your prize.

Yes. All games at ji9 use RNG (Random Number Generator) technology from internationally licensed and certified game providers. Results are completely random and never predetermined.

Yes, most slots and table games are available to play for free in demo mode. It's a great way to learn the rules and strategies without spending real money. Live Casino games are generally not available in demo mode.

Yes. ji9 keeps all your information protected with 256-bit SSL encryption. Your personal data is never sold or shared with third parties. Read our Privacy Policy for more details.

If you notice any unrecognized transactions on your account, change your password immediately and notify our support team. We will investigate promptly and take the necessary action.

Go to the "Security" section in your profile settings to enable 2FA. You can use a mobile OTP or an authenticator app. With 2FA active, every login will require an additional verification step, keeping your account much more secure.

ji9 operates under an international gaming licence. We uphold the highest standards of fair play, responsible gaming, and data protection. Full details are available on our Terms & Conditions page.

ji9 will never ask for your password via SMS or email. Always go directly to ji9.click — do not log in through any link. If you receive a suspicious message, report it to support right away.

ji9 live chat support is available 24/7, seven days a week. Bangla-speaking support agents are always on hand, with typical response times of 2–5 minutes.

Emails are typically responded to within 24 hours. For urgent matters, please contact us directly via live chat. Our support email is: support@ji9.click.

Fill in the complaint form at the Help Centre with full details and submit. Each complaint receives a ticket number and is resolved within 48 hours. More complex cases may take a little longer.